Endorza™ Business Terms

1. Who is agreeing

The agreement is between Refer Me Technologies Inc., operating as Endorza™, and the business named on the account. The person who accepts these terms confirms:

• “I am authorised to accept these terms on behalf of this business and to bind it to them.”
• “This business is responsible for the customer information it adds to Endorza™ and has the permission it needs to contact those customers.”

We record who accepted, the exact wording, and when. If you are not authorised to bind the business, do not accept these terms.

2. Who is responsible for what

The business decides what customer information it puts into Endorza™ and what it does with it. In data protection language, the business is the controller of its customer records andEndorza™ is the processor acting on its instructions. The Business Data Processing Addendum sets out that relationship and forms part of these terms.

Endorza™ is responsible for running the service securely and for its own account records.

3. Your customers

• Only add a customer you have a genuine relationship with and the permission you need to contact. Do not upload purchased, scraped or borrowed lists.
• Honour every unsubscribe and opt-out immediately, including ones made through Endorza™.
• A customer’s Endorza™ account belongs to them, not to you. You can remove your business’s relationship with a customer; you cannot delete their account.

4. Your team

• Owners have full control, including billing, go-live, ownership and closing the business.
• Admins can operate the business, including billing and go-live.
• Team members can work referrals and rewards, and see limited customer contact details.
• Give every team member their own login. Shared logins break the audit trail and are a breach of these terms.
• Remove access promptly when someone leaves. You are responsible for what your team does.

5. Your offer and your rewards

You set your own offer wording, reward tiers and reward values, and you are responsible for making sure they are accurate, lawful and actually honoured. Endorza™ records referral progress and reward status; Endorza™ does not fund, guarantee or pay any reward, and is not a party to the deal between you and your customer.

If you change or end your programme, rewards a customer has already earned must still be honoured on the terms that applied when they were earned.

6. Directory listing

If you list your business in the Endorza™ directory, the listing shows information you control — business name, category, location, offer wording and logo. It never shows your customer records. You can remove the listing at any time, and we can remove a listing that breaks the Acceptable Use Policy.

7. Fees

Fees, trial and beta arrangements are shown in the app before you commit. Unless we have agreed otherwise in writing, fees are payable in advance and are not refundable for a period already started. We will tell you before a price change takes effect.

Founding Member pricing applies for 12 months and depends on reasonably meeting the Founding Member commitments. If they are not reasonably met, we may give written notice describing the issue and 14 days to correct it. If it is not corrected, we may schedule the Founding Membership to end at the next billing renewal, telling you the date and your Standard price in advance. At that renewal the business moves to the normal Standard plan priced on its confirmed referrals in the previous 12 months, with no trial and no proration. You may cancel before then instead. Once a business has moved to Standard, Founding Membership and Founding pricing cannot be restored, and cancelling a Founding subscription also ends Founding eligibility. This is separate from suspension or ending under section 9.

8. Availability

We work to keep Endorza™ available, but we do not promise uninterrupted service and we may take it down for maintenance. We will give reasonable notice for planned work where we can.

9. Ending the agreement

• You can close your business account at any time from settings; an owner must do it.
• We can suspend or end the agreement if these terms or the Acceptable Use Policy are broken, or if fees are unpaid.
• On closure you can export your business data for 30 days. After that we delete or anonymise it, apart from records we are required to keep.
• Your customers keep their own Endorza™ accounts. Their relationship with your business ends; their account does not.

10. Liability

Nothing here limits liability that cannot be limited by law. Otherwise, neither side is liable for indirect or consequential loss, and our total liability in any twelve month period is limited to the fees you paid us in that period. You remain responsible for claims arising from the customer information you put into Endorza™ and the offers you make.

11. Governing law

These terms are governed by the laws of British Columbia, Canada, and the courts there have jurisdiction, without affecting any consumer rights that apply where you are.

12. Changes

If we change these terms materially we will publish a new version and ask an owner or admin to accept it. Continuing to use Endorza™ after that point means the new version applies.

13. Contact

hello@endorza.me