Endorza™ Referral and Reward Rules

1. Who can refer

You can refer someone to a business when you have an Endorza™ account, you have accepted the current Terms of Use, and you are currently connected to that business as a customer.

2. Referring someone you know

Refer people you actually know. Before Endorza™ sends a referral email on your behalf, you will be asked to confirm:

“I confirm that I know this person personally or have an existing relationship with them and am permitted to refer them.”

If you do not confirm it, or if we cannot confirm the other conditions above, Endorza™ will not send the email. You can still share your referral yourself using your own email, text message or WhatsApp app — in that case you are the sender, not us.

3. When a referral counts

• The person you referred must be new to that business.
• They must sign up or take the step the business has set out in its offer.
• The business confirms the referral is complete. Until then it shows as in progress.
• Only the first referral of a given person to a given business counts. Duplicates are merged, not doubled.

4. What makes a referral invalid

• Referring yourself, or using another address or number that is yours.
• Someone who is already a customer of that business.
• Fake names, fake contact details or accounts created only to earn a reward.
• Public posting of referral links, paid advertising, coupon sites, or bulk messaging.
• Referring someone who has asked not to be contacted.

Invalid referrals are cancelled and any reward tied to them is voided.

5. Rewards

• The business sets its reward tiers — for example the 1st referral, then the 2nd to 4th, then the 5th and beyond. Ranges are inclusive of both ends.
• A reward is issued against the tier in force at the moment the referral is completed, and the wording and value are frozen onto that reward. Later changes to the tiers do not rewrite a reward you have already earned.
• Each completed referral issues at most one reward.
• Rewards have no cash value, cannot be exchanged for money, and cannot be transferred to another person unless the business says otherwise.

6. Using a reward

• Rewards are redeemed with the business, and a member of the business’s team confirms the redemption in Endorza™.
• A reward can only be redeemed once. Your balance shows what you have earned and what you have used.
• If a redemption is recorded by mistake, the business can reverse it. A reversal always records who did it and why, and returns the reward to your available balance.
• Any expiry date is set and shown by the business. If none is shown, the reward stays valid while the programme runs.

7. If a programme changes or ends

A business can change its offer, pause its programme or close its account at any time. Rewards already earned should still be honoured on the terms that applied when you earned them. Referrals still in progress may not complete if the programme ends first.

8. Endorza™’s role

Endorza™ records referrals and rewards. The business decides what the reward is, whether a referral counts, and delivers the reward. Endorza™ does not fund or guarantee rewards and is not a party to the arrangement between you and the business.

9. Disputes

Raise a reward question with the business first — they can see the same referral history you can. If that does not resolve it, write to hello@endorza.me and we will look at the record.